Terms and Conditions

 

    1.   (Scope)

1.1 These general conditions are intended to regulate the Terms and Conditions of Use of this website operated by GRANVINE, LDA, a limited liability company based in Rua Padre Américo Monteiro de Aguiar, Lot 103, esc. ., 1675-057 Pontinha, registered at the Commercial Registry of Odivelas under the single registration and NIPC 514804300, and with a share capital of  € 5,000.00 (five thousand euros), (hereinafter referred to as “GRANVINE”), as well as the purchase of products through the online store available on it.

1.2. By accepting these Terms and Conditions of Use or when placing an order, You assume that you have read and accepted them.

1.3. GRANVINE reserves the right to change these Terms and Conditions of Use without prior notice.

    2.   (Use)

2.1. GRANVINE may restrict access to certain pages of the website to authenticated users.

2.2. Authentication is the identification of the User, by entering a User ID and password, required fields to be completed when you log in as a user.

2.3. Registration is free of charge and assumes acceptance of these terms and conditions of use.

2.4. The password chosen by the User is personal and non-transferable, and any assignment or communication to third parties is prohibited.

2.5. At the end of each use, the user must log-off the password protected area.

2.6. Whenever you become aware that your user data is being used by third parties, you must immediately notify GRANVINE.

    3.    (Contract)

3.1. The information contained in these Terms and Conditions of Use does not constitute an offer to sell, but rather an invitation to hire, and there will be no contract between GRANVINE and the User before your order is expressly accepted by both.

3.2. After placing an order, you will receive an email confirming your order.

3.3. However, this does not mean that your order has been automatically accepted by GRANVINE.

3.4. The User will be informed of the acceptance of your order by an email confirming the shipment of your order.

    4.   (Product Availability)

4.1. GRANVINE does not guarantee that the products displayed on the website are available at the date of processing the order, since the order is processed only after confirmation of payment.

4.2. GRANVINE will immediately inform the Customer in case of absolute unavailability of stock of the ordered product, reserving the right to provide the Customer with information about any substitutes.

4.3. If Customer chooses not to order the replacement, GRANVINE will reimburse any amounts paid by Customer within 15 (fifteen) days after the cancellation is notified.

    5.    (Delivery)

5.1. Without prejudice to the foregoing clause, GRANVINE will make every effort to send the order until the expected date.

5.2. However, delays may occur due to unforeseen circumstances or related to the geographical delivery area.

5.3. Any delay in the dispatch of the order in respect of the estimated delivery time presented, does not entitle the Customer to any compensation.

5.4. The Customer will be informed if GRANVINE, for any reason whatsoever outside its control, know that they will not be able to meet the estimated delivery time. GRANVINE can cancel the order, and refund the amount paid.

5.5. The order is deemed “delivered” as soon as the Customer or any third party takes physical possession of it at the agreed delivery address by signing the corresponding notice of receipt.

5.6. If it is not possible to deliver to the Customer or third parties at the delivery address indicated, a note will be left indicating the place where the order is located as it may request a new delivery, without prejudice to any charges relating to the storage of the product.

5.7. GRANVINE declines any responsibility in case of violation of the legislation of the country where the order is delivered (namely, regarding the prohibition of the importation of alcoholic beverages), being the User solely responsible for checking with the local authorities the conditions of importation of the product he intends to order.

5.8. Due to shipping limitations imposed by certain countries, Granvine may divide the order into multiple shipments. Please refer to the following for the limits imposed by each country:

Israel

Shipment: Limit 6 bottles per day
Time delivery (estimate): 10 from 15 working days
Shipments exceeding 6 bottles of 75cl will be handled in the most appropriate way, taking into account the needs of each country.

 

China

Shipment: Limit 6 bottles per day
Time delivery (estimate): 10 from 15 working days
Shipments exceeding 6 bottles of 75cl will be handled in the most appropriate way, taking into account the needs of each country.


Japão

Shipment: Limit 12 bottles per day
Time delivery (estimate): 10 from 15 working days
Shipments exceeding 12 bottles of 75cl will be handled in the most appropriate way, taking into account the needs of each country.


South Korea

Shipment: Limit 12 bottles per day
Time delivery (estimate): 10 from 15 working days
Shipments exceeding 12 bottles of 75cl will be handled in the most appropriate way, taking into account the needs of each country.


Hong-Kong

Shipment: Limit 12 bottles per day
Time delivery (estimate): 10 from 15 working days
Shipments exceeding 12 bottles of 75cl will be handled in the most appropriate way, taking into account the needs of each country.


Australia

Shipment: Limit 12 bottles per day
Time delivery (estimate): 10 from 15 working days
Shipments exceeding 12 bottles of 75cl will be handled in the most appropriate way, taking into account the needs of each country.

 

    6.   (Returns Policy)

6.1. The Customer may cancel his order at any time until delivery, entitled to reimbursement of the amount paid, exercising the right of free resolution conferred upon it pursuant to Decree-Law No. 24/2014 of 14 February.

6.2. The Customer may exercise his right of free resolution by sending a clear statement for thar purpose (for example, by letter sent to GRANVINE headquarters, fax or email).

6.3. In the event of resolution Customer will be refunded of all.

    7.   (Protection of Personal Data)

7.1 GRANVINE complies with applicable legislation on the protection of personal data in accordance with the Privacy Policy and Protection of Personal Data.

7.2 The User or Customer hereby consents to the collection and computer processing of their personal data collected through the Registration on the website, namely the email address and username associated with the authentication system, in strict compliance and compliance with Law no. 67/98 of 26 October (“Personal Data Protection”).

7.3. By registering, the User undertakes, in accordance with these Terms and Conditions of Use, to provide true, accurate, current and complete information about himself, and his identification data must be reliable and up to date.

7.4. The User is guaranteed the right of access to their data and its rectification at any time and without additional costs.

    8.   (Intellectual Property)

8.1. All materials, content and software available on the website, including information, images, illustrations, graphics, names and logos, are the intellectual property of GRANVINE or third parties, and may not be reproduced, modified, distributed, marketed, or otherwise used. unless express and prior written permission of GRANVINE or the third party owners of intellectual property rights thereon.

8.2. Any use of materials, content and software available on the website for a purpose other than as expressly permitted by these Terms and Conditions of Use will be considered a violation of applicable national and international copyright laws.

    9.   (User Responsibility)

9.1. GRANVINE is not responsible for the truthfulness of any information, image, contribution or other materials that users provide with the website.

9.2. The User undertakes to make prudent, careful and responsible use of the website, and not to use it in a manner that may violate the legally protected rights or positions of GRANVINE or third parties

9.3. You will indemnify GRANVINE for any claims, penalties, fines, judgments or obstacles that result from your failure to comply with intellectual and industrial property laws in the use of the website, as well as any harm caused to third parties whose fault or negligence is attributable to you.

9.4. You are solely responsible for any damage or loss, including loss of data, caused to your system and / or computer equipment that results from the use of materials, content or software available on the website, unless proven to be intentionally or with serious negligence of GRANVINE

9.5. GRANVINE is not responsible for any damages or losses that may result from (i) the operation of the system and / or the user's computer equipment, (ii) difficulties in the use of the website caused, namely, by delays, interruptions, errors, interference or suspension of communications, viruses, bugs or malfunctions, (iii) delays caused by deficiencies or overloads of Internet traffic or other electronic systems, (iv) unlawful actions by third parties, errors or security deficiencies caused by the use of equipment or outdated or insecure browsers, failures of the electronic communications services used by the User, as well as damage, errors and inaccuracies that may result from their malfunction.

    10.    (Links)

10.1. GRANVINE is not responsible for the legality, reliability or quality of any content made available on a web page to which a link is available on its website.

10.2. The provision of links on the website does not result in any relationship between GRANVINE and the owner or manager of the website to which the link refers, and GRANVINE’s consent to any materials, content or software made available there.

    11.    (Cookies)

11.1 GRANVINE may use cookies to facilitate navigation on the website and to know your preferences.

11.2 Nevertheless, the use of cookies is previously communicated to the User, and is given the possibility of not accepting their use.

    12.    (Forum and communications)

12.1. These Terms and Conditions of Use are governed by Portuguese law.

12.2. The parties hereby agree to submit any dispute arising from their interpretation or application to the Lisbon Court, with express waiver of any other.

12.3. All communications made by GRANVINE will be sent to the email address provided by the User in the Registration process or used as a credential in the authentication system.

12.4. Communications shall be deemed to be delivered on the date of their submission.